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NEXUS

Duplicate-charge complaint triage

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Access token needed

This demo is protected. Paste the access token you were given. It is kept in this browser tab only and sent as a bearer token with each request.

New complaint

Scenarios fill the customer, order and complaint. You can edit anything afterwards.

Related orders (optional, up to 5. Cited for context, never added to the disputed order)

Choose a disputed order first.

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Pipeline

    Review queue

    Recording a decision never executes a payment.

    Awaiting an operator

      Open a review to see its evidence and record a decision.

      Insights

      Synthetic demo cases — not customer prevalence.

      Policy

      All data is synthetic. No payment, email or customer action is ever executed.